Angela Jessie, Licensed Massage Therapist

​Policies & Procedures
A division of Massage is Life, LLC providing mobile massage therapy for infants, children, and adults with different abilities.

​Inclement Weather

Weather conditions are taken seriously to ensure the safety of both the therapist and the client.

• Travel may be canceled or rescheduled if conditions are unsafe (e.g., snow, ice, flooding, storms)

• Weather varies by area and is closely monitored. If travel is deemed unsafe, the appointment will be rescheduled

• If your area is inaccessible due to weather, please notify us as soon as possible

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Appointments canceled due to inclement weather are non-refundable but may be rescheduled.

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Safe Access Requirements

• Driveways, walkways, stairs, and entry points must be clear of snow, ice, clutter, or hazards

• Pets must be secured during the appointment

• A safe, clean, and quiet space must be available for the session

• A water source must be available nearby for proper handwashing

• If using a massage table, I will arrive 15 minutes early for setup. For all other sessions, I will arrive 5–10 minutes early

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Parking Policy

Adequate and legal parking must be available near the service location.

• If paid parking is required, the client or responsible party is responsible for covering the cost

• Please communicate any special parking instructions in advance

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Hygiene Policy

To ensure a safe, sanitary, and professional environment for both the client and therapist:

• Clients must be freshly bathed or showered prior to the appointment

• Clients must be changed out of any soiled garments

• The area where services will be performed must be clean, dry, and free of clutter or debris

• If using bedding, a recliner, or medical bed, all surfaces must be clean and covered with fresh linens or disposable covers

• If the session is performed in a wheelchair, it must be clean and free of food, bodily fluids, or soiled materials

• Mats used for floor-based sessions must be wiped down and free from stains or dirt

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If hygiene standards for the client or the environment are not met, the appointment will be canceled on-site with no refund issued.

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Illness Policy

• If the client is sick (fever, cough, congestion, vomiting, diarrhea, rash, etc.), the appointment must be canceled or rescheduled at least 24 hours in advance

• If multiple household members or staff are ill or showing signs of contagious illness, services will not be performed

• If signs of illness are present upon arrival, the appointment will be canceled on-site with no refund

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Please be mindful that I work with vulnerable populations and travel from home to home. Staying healthy is essential for me to continue serving clients. If I become sick, it results in loss of income and canceled appointments for other families. Your honesty and consideration are deeply appreciated.

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Appointments canceled due to illness are non-refundable, but may be rescheduled if done prior to 24 hours before the appointment time.

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Medical Diagnosis Requirement

• Inclusion Wellness WNY services are specifically for individuals with documented medical or developmental diagnosis'.

• This helps ensure that services are aligned with their unique needs and allows us to provide the most appropriate and supportive care.

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Medical Clearance Policy

• Massage therapy may not be appropriate in all circumstances. Some clients may require written medical clearance from a physician before services can be scheduled.

• This is especially important for individuals with certain medical conditions or those with recent surgeries, uncontrolled seizures, or complex care needs.

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Facility-Based Service Policy (e.g., Day Habs)

• If services are being performed in a day habilitation program, community center, or similar facility, the client must have prior approval from the facility administrator or supervisor.

• I will not provide services at any location where permission has not been granted.

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In-Person Consultation Location Policy

•  The in-person consultation must take place at the location where services will be received.

• This allows for a full assessment of the space, setup needs, and safety considerations before services are approved. 

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Late Cancellation / Client Not Available

• Appointments must be canceled or rescheduled at least 24 hours in advance

• Cancellations made within 24 hours are non-refundable

• If the client is not available or ready at the scheduled time, the session will be canceled—not extended or rescheduled to remain on track with other appointments

• Repeated no-shows or last-minute cancellations may result in removal from the booking system

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Unprofessional Behavior from Family, Caretakers, or Staff

A professional and respectful environment is expected from everyone present.

• Rude, disruptive, dismissive, or inappropriate behavior from family members, caretakers, or staff will not be tolerated

• If such behavior occurs, the session will be paused or terminated immediately with no refund issued

• Future services may be denied if the environment is deemed unsafe or unprofessional

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Safety Concerns

Services will be paused or canceled immediately if any of the following are observed:

• Aggressive or unsafe behavior

• Unsanitary or hazardous conditions

• Lack of caregiver presence for individuals who require support

• Communication barriers that pose a safety risk without a support person

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Safety is the top priority. If concerns cannot be resolved, services may be declined moving forward.

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Photo & Video Permission Policy

• Photo and video permissions will be discussed during the in-person consultation, where written consent will be requested and documented.

• It is perfectly okay to decline any photo or video use—this will never impact your ability to receive services.

• If you grant permission, photos or videos may be used for care documentation, educational purposes, or professional promotion, while maintaining privacy, dignity, and safety.

• 📸 You are always welcome to take photos or videos of me working (with appropriate client privacy), and I’d love for you to share them with me if they can be used to help showcase the work I do.

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Privacy & Confidentiality Policy

• All client records, care plans, and communication are kept strictly confidential.

• Information will only be shared with individuals or agencies authorized by the legal guardian or primary caregiver.

• Inclusion Wellness WNY aligns with HIPAA best practices and maintains professional confidentiality at all times.

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Compassion & Consideration Policy

At Inclusion Wellness WNY, I understand that things can change quickly—especially in group home settings or environments with multiple housemates. I’ve worked in this field and know firsthand how unpredictable certain days can be.

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Because of this, I approach situations with empathy and flexibility, and will consider certain circumstances on a case-by-case basis when appropriate.

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However, it’s also important to remember that this work is my livelihood. Once an appointment is booked, that time is reserved for you and no longer available to others. If canceled late, it is often difficult to fill that slot on short notice.

In addition to Inclusion Wellness WNY, I also run:

• Massage is Life in-office appointments

• Massage is Life On-the-Go appointments, and

• My nonprofit, Jordyn’s Light

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Because of this, maintaining my health, energy, and schedule is essential. I do wear a mask and protective shoe covers during every service—both of which are disposed of after each appointment for your safety and mine.

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If you cancel with enough notice and I’m able to accommodate someone from my waitlist, I will always do my best to fill the appointment and work with you when I can. That said, policies are in place to protect my time, income, and ability to serve others consistently.

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Non-Refundable & Non-Transferable Services

All Inclusion Wellness WNY services are non-refundable once booked and confirmed.

Additionally, services are non-transferable—they may only be used by the individual for whom the appointment was originally scheduled.

Thank You

Thank you for taking the time to read, understand, and respect these policies. They are designed to create a safe, consistent, and professional experience for every individual and family I serve. Your cooperation allows me to continue offering meaningful, mobile massage care to those who need it most.