Q: Do you take No-Fault clients?

A: No-Fault Clients are not accepted.

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Q: Do I Tip, If so how much?

A: Tips are optional and no set amount. However the industry standard on massage services is 20% of the service cost.

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Q: Do you take insurance?

A: Sorry, insurance is not accepted.

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Q: Do you do couples massages?

A: Not at this time.

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Q: Do you provide mobile massage services?

A: No longer offered as of 6/14/25​

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Q: May I book an appointment for today?

A: Massage is Life does not offer same-day appointments. There is a waitlist you can add yourself to if a same day cancelation occurs.

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Q: Do you provide Pregnancy Massage?

A: Yes! (Prenatal massage on service menu) Pregnancy table with stomach cut out is available.

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Q: Do you you provide Post-Op Massage?

A: This service is not available.

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Q: Can I send someone else in my place if I cannot make it:

A: No changes to an appointment can be made within 24 hours of appointment time. This includes person, duration or time. This information is provided on the annual intake form that must be acknowledged. If your appointment was prepaid services are non-transferable to other parties. 

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Q: Do you provide services for children?

A:Yes, for ages 6-17 (See pediatric Massage in service menu)

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Q: Do you take Independent Health Extras debit card?

A: Yes!

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Q: Am I able to bring someone with me?

A:  Massage is Life, LLC has a strict policy on no additional guest.

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Q: Do you take workers' Comp?

A: No, workers' comp is not accepted

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Q: Do you provide services for both male and females?

A: Yes, services are provided for both male and females.​

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Q: Do I get completely undressed?

A: You will be asked to get undressed to your level of comfort. Most keep their underwear on. You are properly draped at all times and nothing is exposed. If you do chose to keep your bra on it will be choppy due to the straps and not being able to get a consistent flow. 

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Q: I wear waist beads, is that ok?

A: Waist beads are ok but most times hinders a consistent flow or full stretch of certain muscles same with any jewelry on any parts of the body such as anklets, bracelets, necklaces.​

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Q: Do you still host Massage is Life Parties?

A: Parties are no longer offered

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Q: Do  you offer packages?

A: Packages are no longer available for purchase 

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Q: Can I purchase a gift certificate?

A: Gift certificates are no longer available for purchase

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Q: What if I fall asleep during my massage?

A: That’s perfectly fine — and actually very common. Many clients enter a deeply relaxed state during their session. Your body knows when it needs rest, and you’ll still receive the full benefits of your massage.

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Q: Do you accept HSA (Health Savings Account) cards?

A: Yes! HSA cards may be used to pay for services at Massage Is Life. (Please check with your provider for eligibility if you're unsure.)

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Q: What if I cry or get emotional during my session?

A: Massage can sometimes release emotions, especially when stress, grief, or trauma are stored in the body. Emotional release is a natural part of healing, and I actually encourage allowing those emotions to come forward if they do. This is a safe, judgment-free space where you are free to fully relax, release, and simply be. Your emotions are welcome here, and you will be supported throughout your session.

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Q: Do you perform prenatal massage during the first trimester?

A: Yes — prenatal massage is available throughout all stages of pregnancy, including the first trimester. When performed by a properly trained therapist, prenatal massage is safe and can help reduce early pregnancy discomfort such as fatigue, nausea, and anxiety. Every session is adapted to your comfort level and current stage of pregnancy to ensure safety for both mother and baby.

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Q: Is it safe to use a pregnancy table with the belly cutout?

A: Yes — when used properly and when the client is comfortable, pregnancy tables with belly cutouts can safely be used for some clients. However, they are not ideal for every body type, every stage of pregnancy, or every pregnancy situation.

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For some clients, the weight of the uterus and ligaments may still create discomfort or strain even when lying face down with a cutout. That’s why positioning is always adjusted based on your comfort, stage of pregnancy, and how your body is changing. In many cases, side-lying or semi-reclined positioning may still be the most comfortable and safest option.

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I always assess comfort and safety during every prenatal session and make adjustments as needed to ensure both you and your baby are fully supported throughout your massage.

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Q: Can I get a massage while on my menstrual cycle?

A: Yes — massage is safe during your menstrual cycle, and many clients actually find it helpful in relieving menstrual cramps, low back discomfort, and overall tension. If you're experiencing heavier bleeding or increased sensitivity, please communicate that with me so we can adjust your positioning or techniques for maximum comfort. As always, your comfort and privacy are my top priority.

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Q: How often should I get a massage?

A: Every client is different. Many benefit from monthly or biweekly sessions for maintenance and wellness. We can discuss a schedule that fits your needs, wellness goals, and budget.

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Q: What if I have mobility issues or special needs?

A: Please contact me ahead of time if you have any mobility concerns or special needs. I am happy to make accommodations to ensure your comfort, safety, and accessibility during your session.
Please note: My office is located on the lower level and is only accessible by stairs.

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Q: Can I receive massage after recent medical testing or procedures?

A: Certain procedures (such as biopsies, injections, or other invasive tests) may require a short waiting period before receiving massage. If you’ve recently had any testing or procedures, please check with your healthcare provider and notify me prior to your session so we can determine appropriate timing.

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Q: What products do you use? Are they safe for sensitive skin?

A: I use massage oil only for all sessions. The oil is unscented and nut-free, making it generally safe for sensitive skin. If you have any allergies, sensitivities, or ingredient concerns, please notify me before your appointment

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Q: Can I choose my music or bring my own?

A: Relaxing music is provided during your session to help you fully unwind. If you prefer a specific type of music or want to bring your own playlist, feel free to discuss it with me before your session begins.

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Q: What if I need to talk during my massage — or prefer silence?

A: This is your time. Some clients prefer to chat, others prefer complete quiet. There’s no right or wrong — simply let me know what feels best for you. I do not initiate conversation during sessions, but I’m always happy to engage if you choose to talk.

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Q: Can I bring my own oil or lotion?

A: No — outside products are not permitted. I use professional, unscented, nut-free massage oil that is safe for most skin types. This ensures product consistency, quality control, and reduces the risk of allergic reactions or contamination. This is also for safety reasons, as what I use on your skin is also absorbed by me during treatments.