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FAQs for Massage is Life
The Frequently Asked Questions have been updated to reflect the new service menu, policies, and changes beginning September 1, 2026.
Q: Do you accept No-Fault clients?
A: No. No-Fault clients are not accepted.
Q: Do I need to tip? If so, how much?
A: Tips are completely optional, and there is no required amount. If you choose to leave a gratuity, any amount is appreciated.
Q: Do you accept insurance?
A: Yes. Massage Is Life currently bills Univera Health for eligible LMHF plans. Coverage must be verified, and you must receive approval before booking under the Univera service category. Click Here
Q: Do you provide couples massage?
A: No. Couples massage is not currently available.
Q: Do you provide mobile massage services?
A: No. Regular mobile and in-home massage services are not currently available.
Q: May I book an appointment for today?
A: If same-day appointments are available, they will appear under the Same-Day Appointments category on the online booking site.
Same-day appointments must be booked online, are available on a first-come, first-served basis, and require full payment at the regular service rate.
Q: Do you provide pregnancy massage?
A: Yes. Please select Prenatal Massage from the service menu. A pregnancy table with a belly cutout is available when appropriate and comfortable.
Q: Do you provide post-operative massage?
A: No. Specialized post-operative massage services are not available.
Q: Can I send someone else in my place if I cannot make it?
A: No. Appointments are nontransferable and must be used by the person who scheduled them.
Q: Do you provide services for children?
A: Beginning September 1, 2026, massage services will only be available for teens ages 14–17. Services will no longer be offered for children younger than 14.
Please see Teen Massage in the service menu.
Q: Do you accept Independent Health Extras cards?
A: Yes. Independent Health Extras cards are accepted.
Q: May I bring someone with me?
A: Additional guests are not permitted in the office.
A parent or legal guardian may accompany a teen receiving a scheduled Teen Massage. Clients requiring assistance because of a medical or accessibility need must contact Massage Is Life before the appointment.
Q: Do you accept Workers’ Compensation?
A: No. Workers’ Compensation cases are not accepted.
Q: Do you provide services for both men and women?
A: Yes. Professional massage services are available to clients of all genders.
Q: Do I have to get completely undressed?
A: No. You will undress to your personal level of comfort. Many clients choose to leave their underwear on.
You will remain properly draped throughout the session, and only the area currently being massaged will be uncovered.
You may keep your bra on; however, the straps and closures may limit access to your back and shoulders and affect the flow of the massage.
Q: I wear waist beads. Is that okay?
A: Yes. However, waist beads may limit massage techniques, stretching, and access to certain muscles.
The same applies to anklets, bracelets, necklaces, watches, and other jewelry. Removing them before your appointment is recommended when possible.
Q: Do you still host Massage Is Life Parties?
A: No. Massage Is Life Parties are not currently available.
Q: Do you offer packages?
A: Packages are no longer available.
Q: Do you accept Afterpay?
A: No, sorry.
Q: Can I purchase a gift certificate?
A: New gift certificates are no longer available for purchase. Previously issued Massage Is Life gift certificates will continue to be honored according to their remaining balance and applicable policies.
Q: What if I fall asleep during my massage?
A: That is completely fine and very common. Your massage will continue as planned unless I need to check in regarding your pressure, positioning, or comfort.
Q: Do you accept HSA and FSA cards?
A: Yes. HSA and FSA cards are accepted.
Please check with your plan administrator if you are unsure whether massage services qualify as an eligible expense under your individual plan.
Q: What if I cry or become emotional during my session?
A: It is okay if emotions arise during your massage. You may pause, take a moment, request silence, or end the session at any time.
Massage Is Life provides a respectful and judgment-free environment. However, massage therapy is not a substitute for counseling or mental health treatment.
Q: Do you provide prenatal massage during the first trimester?
A: Yes. Prenatal massage may be provided during the first trimester for clients with a low-risk pregnancy and no medical restrictions.
Clients experiencing complications, carrying a high-risk pregnancy, or receiving restrictions from their healthcare provider may be required to obtain written medical clearance.
Q: Is it safe to use a pregnancy table with a belly cutout?
A: A pregnancy table with a belly cutout may be used when it is appropriate and comfortable for the client. However, it is not ideal for every body type, stage of pregnancy, or pregnancy situation.
Positioning will always be adjusted based on your comfort and how your body is changing. Side-lying or semi-reclined positioning may be used instead.
Q: Can I receive massage while on my menstrual cycle?
A: Yes. Having your menstrual cycle does not prevent you from receiving massage.
Please let me know if you are experiencing heavy bleeding, increased sensitivity, cramps, or discomfort so your positioning and massage techniques can be adjusted when appropriate.
Q: How often should I receive massage?
A: Every client is different. Some clients benefit from weekly or biweekly appointments, while others choose monthly or every-other-month sessions.
We can discuss a schedule that fits your needs, wellness goals, availability, and budget. For general maintenance, many clients choose at least one appointment per month.
Q: What if I have mobility concerns or special needs?
A: Please contact Massage Is Life before booking so we can discuss your needs and determine whether the office and available services can safely accommodate you.
Please note that the office is located on the lower level and is accessible only by stairs.
Q: Can I receive massage after recent medical testing or procedures?
A: Certain procedures, including biopsies, injections, surgeries, or other invasive testing, may require your massage to be postponed or modified.
Please follow your healthcare provider’s aftercare instructions and notify Massage Is Life before your appointment. Written medical clearance may be required.
Please review the Medical Clearance and Health Changes Policy for additional information.
Q: What products do you use? Are they safe for sensitive skin?
A: Professional massage oil is used during all sessions. The standard oil is unscented and nut-free, making it suitable for many clients with sensitive skin.
An optional ginger and arnica massage oil may also be available for eligible appointments.
Please disclose all allergies, sensitivities, and ingredient concerns before your appointment.
Q: Can I choose the music or bring my own playlist?
A: Relaxing music is provided during your session. You may request a particular type of music or use your own playlist.
Please discuss your preference before the massage begins.
Q: What if I want to talk during my massage—or prefer silence?
A: This is your time. Some clients prefer to talk, while others prefer complete silence.
I do not typically initiate ongoing conversation during massage, but I am happy to engage if you choose to talk. Necessary communication regarding pressure, positioning, comfort, and safety will still occur.
Q: Can I bring my own oil or lotion?
A: No. Outside massage products are not permitted.
Professional products are used to maintain sanitation, ingredient awareness, product consistency, and safety for both the client and therapist.
Q: What is The Traveling Massage Therapist?
A: The Traveling Massage Therapist is an extension of Massage Is Life focused on travel, wellness, self-care, and my journey toward becoming licensed to practice massage in multiple states.
As additional licenses are approved, I will begin offering select massage services, special booking dates, events, and experiences in states where I am legally authorized to practice.
The Traveling Massage Therapist does not mean that regular mobile or in-home massage services are currently available.