top of page

Policies & Procedures

New policies effective June 17th, 2024

 

Late Cancel/No Show Policy

Please find below the finalized list of policies that will be strictly enforced:

  • Clients may cancel their appointment up to 24 hours prior to appointment without penalty.

  • Late canceling - Any appointment canceled within 24 hours of the scheduled appointment will result in the loss of the session or charged 100% of the service to the card on file (Whichever is applicable)

  • No Show - If a client does not show up for their appointment, it will result in the loss of the session or charged 100% of the service to the card on file (Whichever is applicable)' The client will no longer be able to book future appointments. A client will be considered a no show if they haven't contacted the business about being late after 15 minutes.

  • Kindly note that there are specific cancellation guidelines for prepaid promotions, gift certificate redemptions, and account credit redemptions when selecting a service from the service menu. It is imperative to thoroughly review all relevant details.

  • Should you need to cancel a prepaid service before the late cancellation period, please reach out to me via phone call or text message (text messaging is preferred) at 716-218-0676. Kindly include your name, as well as the date and time of your appointment to reschedule your prepaid service. Your rescheduled appointment must occur within 30 days of the original appointment date; otherwise, the prepaid service will be forfeited (You are allowed one reschedule). Refer to the late cancellation policy if the cancellation occurs within 24 hours of the scheduled appointment.

  • Repeated history of late cancels, cancels, or reschedules will result in the client no longer being able to book future appointments.

  • To cancel or reschedule an appointment before the late cancel period, you must call or text prior to 24 hours to your appointment time (Text Preferred). Include your name and appointment date and time. Time of phone call or text will be your timestamp as I may not answer due to being with a client or outside of business hours. You must leave a message.

  • If you come to your appointment sick, your appointment will be canceled and will still result in full charge of service, loss of session or gift certificate (Whichever is applicable)

  • If rescheduling appointments becomes a frequent occurrence, Massage is Life reserves the right to refuse further bookings.

  • If you need to reschedule your appointment within the late cancel period, please contact us via text at 716-218-0676 or email at angelajessie@massageislifellc.com and include your name.

  • If I need to cancel for any reason (Outside of inclement weather) within 24 hours you will receive 15% off your next appointment

Sick Policy/Covid Policy​

  • Please refrain from attending your appointment if you are feeling unwell.

  • Face masks are optional, and you are encouraged to do what you feel comfortable with.

  • If you exhibit symptoms such as fever, coughing, or continuous sneezing after arriving at your appointment, it will be cancelled, and you will forfeit your session and will be charged to service cost

    • please note when I am sick I cannot work on others which causes financial loss. Please be mindful.​

  • If you are awaiting the results of a Covid-19 test, please reschedule your appointment.

  • In case you have a ringworm, warts, or rashes, please cancel your appointment and rebook once you are cleared. If these conditions are discovered during your appointment, your session will be terminated, and it will result in loss of session. It's also essential to list any diagnosed skin conditions on your annual intake form.

  • If you test positive for Covid, kindly rebook when you test negative

  • When canceling or rescheduling your appointment, please keep in mind the late cancel or no-show policy.

  • If I am unwell, I will refrain from working with clients out of ethical considerations. You will be notified and appointments will be rescheduled. If a cancellation occurs within 24 hours, you can choose between a refund or rescheduling. I make every effort to prioritize quick rescheduling and am willing to work on days when I am usually closed to accommodate any sudden cancellations.

Appointment Policies

  • If you are late you will lose time. Your session will end at the scheduled time. ​​

  • Please arrive at least 5 minutes early but no more than 10 mins.

  • If the door is locked please do not knock. It will be unlocked 10 minutes prior to appointment time.​

  • If you are running late, please be courteous and contact me via phone ONLY 716-218-0676 (Text preferred) please do not contact me via social media messenger/email​

  • If you are more than 15 mins late and have not contacted me, you will be considered a no show and will result in being charged 100% of the service, loss of session or gift certificate (whichever is applicable)

  • If you are early your session will end at the time your scheduled duration is over. (If we start at 11:25 your session will end at 12:25)​

  • No changes can be made to your appointment within 24 hours. (Person/duration/time)​

  • You will receive an automated text/email to confirm your appointment 48 hours prior to your appointment. If you need to reschedule please log into your Noterro account.​

  • Please ensure that all forms are completed. Failure to fill out the annual intake form may result in a reduction of your hands-on time, as it is a mandatory requirement by the state before receiving services.

  • Two days before your appointment, you will receive an "appointment form." Please complete this form promptly, ensuring its submission by 8 a.m. on the day of your appointment.

  • Policies are strictly enforced.

bottom of page