Policies and Procedures

Late Cancel/No Show Policy

  • Fees are strictly enforced as they are put in place to protect a percentage of my income. Please understand when booking you are responsible for these fees if applicable.

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  • Clients may cancel up to 24 hours prior to their appointment with no charge.

 

  • Late cancel- Any appointment cancelled within 24 hours of appointment will result in a charge of 100% of service cost. ​​

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  • No Show fee- is an automatic charge of 100% of the service cost to the card used to book session if client is to no show. Client will be considered a no show after 15 minutes if client has not contacted business about being late.

 

  • Repeated history of late cancels will result in no longer being able to book future appointments (Even if associated fees are paid each time)

 

  • No shows will not be able to book any future appointments and card on file will be charged with associated fees and client will be blocked from booking system. 

 

  • To Cancel or Reschedule your appointment prior to the late cancel period please log into your Vagaro account to do so. Link can be accessed on the Book Now Page. 

 

  • If you come in sick, you will be sent home and will be charged 100% of the service cost. 

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  • Please note that if it becomes a habit of constantly rescheduling the same appointment, on your 3rd reschedule, your appointment will not be approved and you will no longer be able to book. I understand this is outside of the late cancel period but doing this repeatedly often times causes me to lose income. 

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  • If it's within the late cancel period please text 716-218-0676 or email angelajessie@massageislifellc.com and include name. Your card on file will be charged the associated fees. If card does not go through you will be invoiced and invoice must be paid within 24 hours or further action will be taken. (If further action does need to be taken you will be banned from booking any future appointments).

Sick Policy/Covid Policy/Monkey Pox

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  • Please do NOT come in sick.

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  • Face mask are OPTIONAL (Please do what you are comfortable with.​​)

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  • If you are found to be sick (Fever/Coughing/Continuous sneezing, etc.) after arriving to your appointment, your appointment will be cancelled and you will be charged 100% of the service cost. 

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  • If you have pending Covid-19 test results, you must reschedule.

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  • If you have traveled or planned on traveling please use your best judgement when scheduling. (Recommended to book at least 1 week out from the date of return.)

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  • If you have been around someone with Covid-19 in the last 2 weeks you must reschedule at least 2 weeks from the date you were last in contact with the person.  ​

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  • If receiving Covid-19 Vaccine or boosters, please book 3-5 days after.

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  • If you have any type of ringworm or rash you must cancel your appointment and may rebook once cleared. If discovered during your appointment your session will be stopped and you will be charged 100% of the service. (It is also very important that you list any diagnosed skin conditions on your annual intake form)

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  • If you test positive for Covid please return back with a negative test result. 

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  • When canceling/rescheduling your appointment please keep in mind the late cancel/no show policy.

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  • In the event I am sick, out of moral conduct I will not work on any clients and you will be contacted and rescheduled. 

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With Monkey Pox on the rise please watch for the following symptoms as stated by the CDC

  • Fever/chills

  • Headache

  • Muscle and back ache

  • Swollen Lymph Nodes

  • Exhaustion

  • Respiratory Symptoms (Sore throat, nasal congestion/cough)

  • A rash 

Appointment Policies

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  • If you are late you will lose time. You session will end at the scheduled time. ​

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  • Please arrive at least 5 minutes early but no more than 10 mins.

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  • If the door is locked please do not knock. It will be unlocked 10 minutes prior to appointment time.

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  • If you are running late, please be courteous and contact me via phone ONLY 716-218-0676 (Text preferred) please do not contact me via social media messenger/email

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  • If you are more than 15 mins late and have not contacted me, you will be considered a no show and card on file will be charged 100% of the service cost

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  • If you are early your session will end at the time your scheduled duration is over. (If we start at 11:25 your session will end at 12:25)

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  • No changes can be made to your appointment within 24 hours. (Person/duration/time)

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  • You will receive an automated text/email to confirm your appointment 48 hours prior to your appointment. If you need to reschedule please log into your Vagaro account.

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  • You will receive a short form to fill out prior to each appointment. This form will ask you about any add-ons you may want and is required to be filled out. Please read what you are checking and fill out as soon as possible so I can prepare for my day

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  • Policies are strictly enforced.