This policy applies to appointments scheduled for September 1, 2026 and after.

Cancellations and Rescheduling

Appointments may be canceled or rescheduled without penalty when at least 24 hours’ notice is provided, subject to the repeated-rescheduling policy below.

To cancel or request a reschedule, please text 716-218-0676 and include:

• Your full name

• Your appointment date and time

• Your preferred new date and time, if rescheduling

Please review the online booking schedule before requesting a new appointment time.

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Rescheduling Policy

• Each appointment includes one complimentary reschedule when at least 24 hours’ notice is provided.

The rescheduled appointment must generally take place within 30 days of the original appointment date and is subject to availability. Exceptions may be made when Massage Is Life is closed or when reasonable appointment availability is not offered within that period.

• First Reschedule

The appointment may be moved one time without penalty when at least 24 hours’ notice is provided.

For prepaid appointments, the original payment will transfer to the new appointment date.

• Second Reschedule

  • A second reschedule request requires the appointment to be paid in full before it is moved.

  • Non-prepaid appointments: The full service price will be charged to the card on file before the appointment is rescheduled.

  • Prepaid appointments: The original payment will transfer to the new appointment date.

After the second reschedule, the appointment is considered fully prepaid and nonrefundable.

• Third Reschedule

• A third reschedule request will not be accepted, even when more than 24 hours’ notice is provided.

• The appointment will be canceled and forfeited. Any payment connected to the appointment will not be refunded, transferred, or issued as an account credit.

• The regular late-cancellation account-credit policy does not apply to appointments forfeited under the repeated-rescheduling policy.

• These guidelines protect appointment availability and prevent one appointment from repeatedly occupying time that could have been made available to other clients.

• Appointments, services, payments, packages, gift certificates, and account credits are nontransferable and cannot be transferred to another person.

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Late Cancellations

Cancellations or reschedule requests made with less than 24 hours’ notice are considered late cancellations.

• Prepaid appointments: Fifty percent of the prepaid amount will be forfeited. The remaining 50% will be issued as an account credit and must be used within 30 days of the original appointment date.

• Non-prepaid appointments: A late-cancellation fee equal to 50% of the scheduled service price will apply. When available, an eligible gift certificate or account credit will be redeemed first, and any remaining amount will be charged to the card on file.

Late cancellations must still be submitted by text/call leave voicemail for timestamp. Once the cancellation has been processed and all applicable fees have been paid, a new appointment may be booked.

• The account-credit option above does not apply to appointments forfeited because of a third reschedule request.

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No-Show Policy

A no-show occurs when a client does not arrive or contact Massage Is Life within 15 minutes of the scheduled appointment time.

No-shows are responsible for 100% of the scheduled service price.

• Prepaid appointments: The full payment will be forfeited.

• Non-prepaid appointments: The full service price will be charged to the card on file.

• When available, an eligible gift certificate or account credit may be redeemed first, with any remaining balance charged to the card on file.

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• Clients who no-show may lose online booking privileges on a case-by-case basis.

• If an applicable fee cannot be collected, booking privileges will be suspended until the outstanding balance has been paid.

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Illness Policy

• Please cancel or reschedule your appointment if you are sick or experiencing symptoms of a contagious illness.

• Clients who arrive visibly ill may have their appointment canceled to protect the health of the therapist and other clients.

• The cancellation policy will apply based on the amount of notice provided. Appointments canceled with less than 24 hours’ notice may be subject to the 50% late-cancellation fee. Failure to arrive or provide notice will be treated as a no-show.

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Inclement Weather Policy

• Cancellation fees will not apply when Massage Is Life closes because of official travel bans, severe-weather advisories, unsafe travel conditions, or other significant weather concerns.

• Prepaid payments will remain available to apply toward a rescheduled appointment. Refunds will not be issued for weather-related closures or cancellations.

• Weather conditions are monitored closely, as I commute from Buffalo and conditions may vary between locations.

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Cancellations by Massage Is Life

Cancellations on my end are rare, but illness, emergencies, or unforeseen circumstances may occasionally require an appointment to be canceled.

For prepaid appointments, you may choose to:

• Receive a full refund, allowing approximately 5–7 business days for processing; or

• Transfer the full payment to the next available appointment.

• Non-prepaid appointments may be rescheduled or canceled without penalty.

• For weather-related closures, power outages, building issues, or other circumstances beyond my control, prepaid payments will transfer to a rescheduled appointment. Refunds will not be issued for these circumstances.