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Policies & Procedures
Late Cancel/No Show Policy
Please find below the finalized list of policies that will be strictly enforced:
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Clients may cancel their appointment up to 24 hours prior to appointment.
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Late canceling - Any appointment canceled within 24 hours of the scheduled appointment will result in the loss of the session or charged 100% of the service to the card on file (Whichever is applicable)
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No Show - If a client does not show up for their appointment, it will result in the loss of the session or charged 100% of the service to the card on file (Whichever is applicable)' The client will no longer be able to book future appointments. A client will be considered a no show if they haven't contacted the business about being late after 15 minutes.
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Repeated history of late cancels, cancels, or reschedules will result in the client no longer being able to book future appointments.
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To cancel or reschedule an appointment before the late cancel period, please log into your Noterro account. The link to access this can be found on the Book Now page.
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If you come to your appointment sick, your appointment will be canceled and will still result in full charge of service, loss of session or gift certificate (Whichever is applicable)
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If rescheduling appointments becomes a frequent occurrence, Massage is Life reserves the right to refuse further bookings.
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If you need to reschedule your appointment within the late cancel period, please contact us via text at 716-218-0676 or email at angelajessie@massageislifellc.com and include your name.
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If I need to cancel for any reason (Outside of inclement weather) within 24 hours you will receive 15% off your next appointment
Sick Policy/Covid Policy
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Please refrain from attending your appointment if you are feeling unwell.
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Face masks are optional, and you are encouraged to do what you feel comfortable with.
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If you exhibit symptoms such as fever, coughing, or continuous sneezing after arriving at your appointment, it will be cancelled, and you will forfeit your session and will be charged to service cost
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please note when I am sick I cannot work on others which causes financial loss. Please be mindful.
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If you are awaiting the results of a Covid-19 test, please reschedule your appointment.
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In case you have a ringworm, warts, or rashes, please cancel your appointment and rebook once you are cleared. If these conditions are discovered during your appointment, your session will be terminated, and it will result in loss of session. It's also essential to list any diagnosed skin conditions on your annual intake form.
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If you test positive for Covid, kindly rebook when you test negative
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When canceling or rescheduling your appointment, please keep in mind the late cancel or no-show policy.
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In the event of my illness, I will not work on any clients out of moral conduct, and you will be contacted and rescheduled. If I cancel within 24 hours you will receive 15% off your next service
Appointment Policies
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If you are late you will lose time. Your session will end at the scheduled time.
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Please arrive at least 5 minutes early but no more than 10 mins.
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If the door is locked please do not knock. It will be unlocked 10 minutes prior to appointment time.
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If you are running late, please be courteous and contact me via phone ONLY 716-218-0676 (Text preferred) please do not contact me via social media messenger/email
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If you are more than 15 mins late and have not contacted me, you will be considered a no show and will result in being charged 100% of the service, loss of session or gift certificate (whichever is applicable)
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If you are early your session will end at the time your scheduled duration is over. (If we start at 11:25 your session will end at 12:25)
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No changes can be made to your appointment within 24 hours. (Person/duration/time)
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You will receive an automated text/email to confirm your appointment 48 hours prior to your appointment. If you need to reschedule please log into your Noterro account.
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Policies are strictly enforced.