MASSAGE IS LIFE FOUNDING MEMBERSHIP POLICIES

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Membership Availability

• Membership is limited to a maximum of 20 active members.

• Membership availability is offered on a first-come, first-served basis.

• Memberships are limited because Massage Is Life is a solo practitioner practice and appointment availability must be maintained for all clients.

• Once all membership spaces are filled, interested clients may request to be added to the membership interest list.

• Current package holders may enroll in the membership program once all package sessions have been used.

• Current package holders who transition into a membership upon completion of their package will automatically receive Founding Member status.

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Membership Options

Members may select one of the following membership levels:

• 60-Minute Monthly Membership – $80/month
(Regular Rate $95 | Save $15)

• 75-Minute Monthly Membership – $95/month
(Regular Rate $110 | Save $15)

• 90-Minute Monthly Membership – $115/month
(Regular Rate $130 | Save $15)

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Membership includes one session per calendar month based on the selected membership level.

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Membership Enrollment

• Membership enrollment is completed through a one-time enrollment invoice.

• Enrollment payment is due upon receipt of the invoice.

• Membership is not active until enrollment payment has been received and a valid card has been successfully stored on file.

• During enrollment, members are required to authorize Square to securely store their payment information for recurring membership billing.

• By completing enrollment and selecting the card-on-file authorization, members authorize Massage Is Life, LLC to charge the saved payment method for recurring membership fees in accordance with the membership terms.

• The card saved during enrollment will be used for recurring membership charges unless updated by the member.

• Members are responsible for maintaining a valid payment method on file at all times.

• Members are responsible for updating expired, replaced, or otherwise invalid payment methods before the next scheduled billing date.

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Membership Start Options

Option A – Start Immediately

• Initial membership payment is due upon enrollment.

• Membership benefits become active immediately.

• One membership session may be booked during the current month.

• The next recurring membership payment will be processed on the 1st day of the following month.

• By selecting this option, the member understands they will be charged upon enrollment and again on the next scheduled billing date.

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Option B – Begin Membership July 1, 2026

• Initial membership payment is due upon enrollment.

• Membership benefits begin July 1, 2026.

• Members may reserve their July appointment immediately upon enrollment; however, appointments must be scheduled for a July date. 

• The next recurring membership payment will not be processed until August 1, 2026.

• Please note the online schedule is generally available up to 30 days in advance.

• Members are encouraged to rebook in-office at the conclusion of their appointment to receive priority scheduling assistance and access to appointment availability beyond the standard online booking window.

• By selecting this option, the member understands they are reserving a membership space beginning July 1, 2026, and that their next recurring membership payment will be processed on August 1, 2026.

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Billing & Payment

• Membership fees are non-refundable.

• Membership benefits remain active only while the account is in good standing.

• Membership includes one session per calendar month based on the selected membership level.

• Members may book one membership session per calendar month.

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Future Appointment Reservations

• Members may reserve appointments in future billing cycles prior to the applicable membership payment being processed.

• Future appointments are held pending successful processing of the applicable membership payment.

• If a membership payment is declined, a second payment attempt will be made.

• If payment remains unsuccessful after the second attempt, any future membership appointments may be cancelled.

• A $15 failed payment fee will be assessed after the second unsuccessful payment attempt.

• Once a future appointment is cancelled due to non-payment, the original appointment date and time are not guaranteed to remain available.

• Membership benefits will remain suspended until all outstanding balances and fees have been collected.

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Membership Fit & Availability

• Prospective members are encouraged to review current business hours prior to enrollment to ensure the membership program is a good fit for their scheduling needs.

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Current Business Hours

• Monday: 10:00 AM – 6:30 PM

• Tuesday: 10:00 AM – 6:30 PM

• Wednesday: 10:00 AM – 8:00 PM

• Thursday: 8:30 AM – 4:00 PM

• Friday: 8:30 AM – 2:00 PM

• Saturdays (when open): 10:00 AM – 2:00 PM

• Membership appointments are subject to availability.

• Members receive priority scheduling assistance when re-booking in-office.

• Booking in advance is strongly recommended.

• Membership does not guarantee a specific day, time, recurring appointment slot, therapist availability, or appointment availability.

• Membership is best suited for clients with flexible scheduling needs.

• Massage Is Life is not open every Saturday and Saturday availability is not guaranteed.

• Same-day appointments are not eligible for membership redemption and may not be booked using a membership session.

• As a solo practitioner, business hours and appointment availability may occasionally be adjusted due to continuing education, community events, vendor events, nonprofit commitments, travel, licensing requirements, or other business-related obligations.

• Members should take current business hours and scheduling availability into consideration prior to enrollment.

• Planned office closures and schedule adjustments are generally announced in advance through the website, booking system, email communications, and/or social media whenever possible.

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Membership Session Usage

• Membership requires a minimum commitment of three (3) consecutive monthly billing cycles.

• Members are permitted one reschedule per membership session when notice is provided in accordance with all Massage Is Life cancellation policies.

• Additional reschedules may result in forfeiture of the membership session.

• Members may carry over one unused membership session at a time.

• A rollover session must be used by the end of the following calendar month.

• Rollover sessions may not be rolled over a second time.

• A maximum of two rollover sessions may be granted per calendar year.

• Any unused session that exceeds the rollover period or annual rollover allowance will be forfeited.

• Membership sessions do not accumulate beyond one active rollover session.

• Provider-initiated cancellations and reschedules do not count toward the member's rollover allowance.

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Membership Services

• Membership benefits are valid for in-office appointments only.

• Membership benefits may not be applied to mobile services, chair massage services, special events, community events, fundraising events, vendor events, or future services specifically excluded from the membership program.

• Membership sessions are non-transferable.

• Membership sessions have no cash value.

• Membership sessions may not be shared, gifted, sold, transferred, or exchanged for other services.

• Membership sessions may not be redeemed for account credit or refunds.

• Memberships may not be combined with insurance benefits, discounts, promotions, special offers, account credits, gift certificates, package pricing, or other reduced-rate programs unless otherwise specified by Massage Is Life.

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Cancellations & No-Shows

• Membership appointments remain subject to all current Massage Is Life scheduling, cancellation, and no-show policies.

• Late cancellations and no-shows may result in forfeiture of the membership session.

• Repeated late cancellations, no-shows, or policy violations may result in membership termination.

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Membership Changes

• Members may upgrade or downgrade their membership level subject to availability.

• Membership changes must be requested at least 15 days prior to the next billing cycle via email to angelajessie@massageislifellc.com

• Membership availability is not guaranteed if a membership is cancelled and later requested again.

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Membership Cancellation & Pause Policy

• Membership may be cancelled after the initial three-month commitment period with a minimum of 30 days written notice.

• Cancellation requests must be submitted via email to angelajessie@massageislifellc.com.

• Membership fees already processed are non-refundable.

• Any unused eligible membership sessions must be used prior to the membership end date.

• Membership enrollment is not guaranteed after cancellation and rejoining is subject to membership availability and provider decision.

• Once a membership has been cancelled, the membership space may be offered to another client and the member forfeits any claim to that membership space.

• Membership pauses are generally not permitted.

• A membership pause may be requested for qualifying circumstances such as maternity leave, military deployment, surgery, serious illness, or other significant life events approved by Massage Is Life.

• Approved membership pauses may not exceed three (3) consecutive months.

• Membership pauses must be requested in advance whenever possible.

• Membership benefits, billing, and membership status will resume at the conclusion of the approved pause period.

• Massage Is Life reserves the right to approve, deny, or request documentation supporting a membership pause request.

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Practice Operations, Emergencies & Inclement Weather

• Massage Is Life is a solo practitioner practice. While every effort is made to maintain scheduled appointments, unforeseen circumstances may occasionally require appointments to be rescheduled.

• In the event of illness, family emergency, personal emergency, severe weather, building issues, utility outages, travel restrictions, continuing education, licensing obligations, or other circumstances beyond reasonable control, appointments may be rescheduled.

• If Massage Is Life must reschedule a membership appointment, the member's session will not be forfeited.

• Membership sessions affected by a provider-initiated reschedule may be carried forward and the member will receive priority scheduling assistance to secure a new appointment.

• While provider-initiated reschedules are uncommon, members acknowledge that unforeseen circumstances may occasionally occur.

• In cases of inclement weather, appointments may be rescheduled when conditions are deemed unsafe for travel by either party.

• Massage Is Life reserves the right to close or adjust business operations due to weather-related concerns, emergencies, or other circumstances impacting safe operation of the practice.

• If Massage Is Life schedules an extended closure or absence that significantly limits members' ability to utilize their monthly membership session, affected members may receive a billing pause, billing adjustment, membership extension, or other accommodation at the discretion of Massage Is Life.

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Founding Member Program

• Founding Membership enrollment will remain available until all 20 membership spaces are filled.

• Founding Members receive special membership pricing and benefits in exchange for their commitment to ongoing monthly care.

• Beginning February 15, 2027, Massage Is Life will introduce a new membership structure, pricing, and additional benefits.

• Current Founding Members will receive the first opportunity to renew before membership enrollment is opened to the public.

• Founding Members will receive exclusive renewal incentives not available to the general public.

• Renewal incentives may include discounted pricing, additional benefits, priority access, or other membership perks as determined by Massage Is Life.

• Members who elect to renew under the new membership structure will not be charged under the new pricing until April 1, 2027 or May 1, 2027(As I will be closed a period of time). Final renewal details will be provided prior to enrollment.

• Membership availability under the new program is not guaranteed once enrollment limits have been reached.

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Gratuity

• Membership pricing does not include gratuity.

• Gratuity is never required and is always appreciated but completely optional.

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Membership Conduct

• Massage Is Life reserves the right to refuse, suspend, or terminate membership for fraud, chargebacks, abusive behavior, harassment, threatening conduct, repeated policy violations, or misuse of membership benefits.

• Membership termination due to policy violations does not entitle the member to a refund of membership fees already paid.

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General Policies

• Membership benefits are available only to the enrolled member.

• Membership rates are subject to change following the Founding Member period.

• Membership policies may be updated as necessary with advance notice to active members.

• By enrolling, members agree to all Massage Is Life policies, procedures, and membership terms.

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Member Acknowledgement & Additional Information

• Once the enrollment invoice has been paid and a valid card has been successfully saved on file, members may begin scheduling eligible membership appointments based on their selected membership start date.

• Members may schedule additional appointments beyond their included monthly membership session at the standard non-member rates in effect at the time of booking.

• Additional appointments booked outside of the included monthly membership session are subject to all standard Massage Is Life policies and pricing.

• Membership enrollment does not guarantee appointment availability and all appointments remain subject to scheduling availability.

• By submitting the membership enrollment form, members acknowledge that they have read, understand, and agree to all Massage Is Life Founding Membership Policies.

• By submitting the membership enrollment form and completing enrollment, members acknowledge that they are entering into a binding recurring membership agreement with Massage Is Life, LLC.

• By enrolling, members agree to all membership terms, billing requirements, scheduling policies, cancellation policies, rollover policies, and membership conditions outlined in this document.

• Members acknowledge that membership requires a minimum three (3) month commitment.

• Members acknowledge that membership fees are non-refundable.

• Members acknowledge that membership appointments remain subject to availability and do not guarantee a specific day, time, recurring appointment slot, or Saturday availability.